Refund Policy

Last updated: June 5, 2026

1. Free Plan

The Free plan carries no charge, so no refund policy applies.

2. Renewals

Automatic renewals (monthly or annual) are non-refundable. It is your responsibility to disable auto-renewal before the billing date from your account settings.

If you wish to cancel an annual subscription that has recently renewed, contact us within 5 days of renewal and we will review the request on a case-by-case basis.

3. Upgrades and Downgrades

• Upgrade: switching to a higher plan is charged on a pro-rata basis for the remaining days in the current billing cycle.
• Downgrade: switching to a lower plan takes effect from the next billing cycle. No refund is issued for the difference in the current period.

4. Service Outages

In the event of a prolonged outage attributable to AccessibilityCheck (continuous service interruption exceeding 24 hours), you may request a credit or proportional refund for the affected days. The request must be submitted within 30 days of the incident.

5. How to Request a Refund

To request a refund:

1. Send an email to billing@accessibilitycheck.site with the subject "Refund Request".
2. Include your registered email address, the purchase date, and the reason for your request.
3. We will reply within 5 business days.
4. Approved refunds are credited to the original payment method within 5–10 business days (timing depends on the payment provider).

6. Exclusions

The following are non-refundable:

• Periods already used.
• Accounts suspended for violating the Terms of Service.
• Purchases made through resellers or third-party partners (refer to their policies).

7. Contact

For any refund-related questions: billing@accessibilitycheck.site